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Common Questions

Just Getting Started? Here are some commonly asked questions with brief answers.

As for now, we are not accepting crypto payments as our payment mode. However, we do support payment modes from merchants such as VISA, Master, American Express, Union Pay, etc.

Currently, we are only providing One Free Website migration per server. To request a new website migration, you have to install the application on a new server. If you want to migrate multiple websites to a single server, then the first migration on every server is Free.

You can also migrate the application using our support center guide. If you face any issues, feel free to contact our live chat support.

The current month invoice will be generated on the 1st Day of next month because we follow the postpaid billing method. The system will send your invoice once generated, and the invoice settlement process starts after 48 Hours of invoice generation. We share the invoice over email on every step, whether it’s invoice generation process or deduction.

If you have any queries regarding the invoice, kindly contact our support team or email us at [email protected] within 48 hours after the invoice generation email. In case of an invoice dispute, we will mark your invoice as disputed, so our system will not deduct the invoice until the dispute is resolved.

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Getting Started

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Common Questions

Just getting started? Here are some common
questions with step-by-step Solutions.

Can I pay for my hosting through Cryptocurrency?

As for now, we are not accepting crypto payments as our payment mode. However, we do support payment modes from merchants such as VISA, Master, American Express, Union Pay, etc.

Can you migrate more than one website for FREE?

Currently, we are only providing One Free Website migration per server. To request a new website migration, you have to install the application on a new server. If you want to migrate multiple websites to a single server, then the first migration on every server is Free.

You can also migrate the application using our support center guide. If you face any issues, feel free to contact our live chat support.

When will I receive the invoice for my account?

The current month invoice will be generated on the 1st Day of next month because we follow the postpaid billing method. The system will send your invoice once generated, and the invoice settlement process starts after 48 Hours of invoice generation. We share the invoice over email on every step, whether it’s invoice generation process or deduction.

If you have any queries regarding the invoice, kindly contact our support team or email us at [email protected] within 48 hours after the invoice generation email. In case of an invoice dispute, we will mark your invoice as disputed, so our system will not deduct the invoice until the dispute is resolved.

Alert Logic Security and Compliance Suite
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Alert Logic Security and Compliance Suite
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